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In a recent court hearing, Lloyds TSB was asked to pay a compensation of 4,000 pounds to a woman employee following her traumatic experience during an armed robbery in the bank’s Birmingham branch. The worker and her colleagues had been held at gunpoint by two armed robbers, who fled the bank with an undisclosed amount of cash.

The bank accepted that it had failed to provide adequate protection to its employees. Although the worker in question did not sustain any physical injuries, the episode left her traumatised. Thompsons Solicitors, who were given the case by the Lloyds TSB Group Union, pursued a compensation claim for the woman worker, arguing that Lloyds Bank had been aware of the precautionary measures but did not implement them, which led to the robbery.

A security report had been presented to the bank following a previous raid on the branch, which had increased its risk rating. The report had recommended fitting all windows of the bank with vertical bars. While this was done for windows on the first floor, those on the ground floor and one window near the safe were left out, allowing the robbers easy entry into the bank.

Mark Brown of the Lloyds Group Union expressed his surprise that the bank had failed to implement safety measures to prevent such an untoward incident, even after it had specific recommendations detailing the necessary measures. Health and safety training is essential; for managers and supervisors, a NEBOSH Distance learning course from Workplace Law offers a unique web-based training platform that leads to the award of the NEBOSH National General Certificate in Occupational Safety and Health.